Terms and Warranty


Prices and other information are subject to change, without any notice. Products that are offered for sale may be withdrawn without any notice. Orders will be invoiced at the prices which are in effect at the time of shipping. This pricing schedule supersedes all previous price schedules.


Net 30 days from invoice date or according to sales agreement. A late payment charge of 1.5% per month will be applied to all overdue balances.


All pricing is F.O.B. Richmond Hill, ON. US pricing is F.O.B. Walpole, MA.


Only minimum package quantities will be shipped as listed in the Price List.


$150.00 – Net invoice amount.


All rush orders that require same day shipments will incur a $15.00 charge.


1.Only standard catalogue products may be returned.

2.All goods returned must have the RGA (Return Goods Authorization) Number clearly visible on the shipment being returned. Receiving will refuse shipments without this number.

3.The RGA (Return Goods Authorization) Number may be obtained by calling Customer Service at: 905-883-6869 / Fax: 905-883-6879

4.To obtain an RGA (Return Goods Authorization) Number, please provide the following information:

-Quantity of each product being returned

-EFF’s part number and description

-Reason for returning the product

-Reference to the original shipment order number or invoice number on which the product(s) was purchased.

5.Goods being returned to EFF must be sent freight prepaid. Shipments sent collect will be refused.

6.Cost for outgoing freight will be deducted from the Credit.

7.EFF will charge 25% for handling against the original price paid and in addition the cost of any reconditioning and repackaging to make the material in saleable condition.

8.Custom products, discontinued or obsolete products will not be accepted for return.

9.Orders based on specials are accepted only on a non-returnable, non-cancellable basis.

10.Credit will be issued to apply only against any future purchases from EFF

11.Our customers will not be allowed to take deductions from payments until the credit has been issued from EFF.

12.Any approved returns will be credited at the original price of purchase or the current price of the goods, whichever of the two is lower.


EFF’s responsibility for freight ceases when the carrier signs for the shipment in good order. All shipments prepaid or collect are F.O.B. Richmond Hill and the title changes to the customer at this time. We cannot be responsible for lost or damaged goods in transit, or delays caused by the carriers. Where shortage or damage is apparent, details should be noted on the original freight bill at time of delivery. In case of concealed damage, carrier should be called at once to inspect the damaged shipment. Do not return damaged goods.


EFF must be notified of short shipments or other problems within 5 days. EFF assumes no responsibility for delay, breakage or damage to product after delivery in good condition to, and receipt for, by the carrier. All claims for loss, damage and breakage, whether concealed or obvious, should be made to the carrier by customer within 48 hours after receipt of the shipment. We prove our count by weight. Claims for shortages are subject to that test.


Any orders accepted or given to EFF’s representatives are subject to credit approval.


Any and all taxes imposed by governmental authorities will be paid by the customer and added to the price of purchase unless completed, satisfactory and appropriate tax exemption certificates are supplied to the seller.


EFF Fittings reserves the right to change any product specifications without notice. This may be due to any product improvements.


EFF Fittings reserves the right to change the aforementioned Terms and Conditions of sale without notice.



Subject to the conditions and limitations in this warranty, EFF Fittings warrant its products against defects resulting from faulty manufacturing for 1 year from the initial date of installation. Defects and failures must be reported to EFF within 30 days after such failure occurs. The claimant under this limited warranty will be required to return product to EFF at the claimant’s expense for analysis by EFF. If the conditions of this limited warranty are met, EFF will ship free of charge and freight prepaid, a quantity of product equal to the failed product or will reimburse the purchase price of the failed product at EFF’s option. In no case will claims for labour charges, consequential property damage or personal injury be honoured.

The limited warranty will only apply:

1.        If the proof of purchase is provided.

2.        If the product is installed in accordance with good plumbing practices, applicable code requirements were properly subjected to and passed applicable testing methods and was not damaged by freezing.

3.        If there is no damage or wear from abnormal operating conditions, accident, abuse, misuse, or unauthorized alterations or repair.

4.        If the product as the same condition as they were purchased.


Without the permission of EFF, under no circumstance the vendor is allowed to make any changes to the product, including to the shape, color, logo, packaging, instructions, any material design of products and any physical or chemical treatment of the product. In the event of the vendors have conducted any of the above action. Regardless of the incident is directly or indirectly caused by the action, the incident and any products liability claims arising from it. EFF does not assume any responsibility under such circumstances.